We take the greed out of business
We create an innovative community
We invest in our people
We take the greed out of business
Agents often say they are there for their clients but neglect them when a bigger fish swims along. At IOA, we treat all our clients the same, no matter their size or how many years we have done business together.
We have aligned our compensation structure to be one that incentivizes client loyalty, client retention, and new business opportunities from client referrals.
Our agents have an real interest in their book of business, so their focus is on client loyalty and growth. The IOA team members that service client accounts also have ownership in the company through an employee stock program, emphasizing personal interest in client success. IOA is privately held, which enables us to focus on what’s important and not have to justify margins to shareholders. Our success has been the result of long-term relationships and referrals that come from our loyal customers. We are determined to take greed out of the business and replace it with long-term, mutually beneficial client relationships.
We create an innovative community
Now more than ever, in a continuously changing insurance industry, we need to adapt to best serve our clients year after year. As an organization, we must see it, plan it, and do it to continue providing excellent solutions for our clients.
We have created an area called Think!Space. It is a birthplace for meetings filled with creative thought, visual narratives, and forward-thinking concepts. As a result of these meetings, many committees are proactively molding our current client experience, technology, and communication initiatives. We recognize that we don’t know it all individually, but we know our people’s talents shine brightest when working together. At IOA, we find our freedom and independence in an interdependent community of knowledge that ultimately serves you, our client.
We invest in our people
Happy and healthy team members provide the best service. Even though we have over 1,400 team members nationwide, we are one family. We look for passionate employees who love their work and are entrepreneurial. At IOA, we provide a fun work atmosphere and opportunities for career growth. We engage in our team members’ success with a generous employee benefits program, retirement plan, and community time. We also have a Helping Hands program funded by our agents that assists any employee who may be struggling. How we serve our clients reflects how we serve each other daily in the office.
Our team
Insurance Office of America’s executive leadership team is comprised of insurance professionals who work in the business and on the business. Many of our directors are licensed and serve their client base by bringing value consistent with the organization’s overall goals. Our leadership team both solicits and acts on the input of our nationwide team members to shape and deploy enterprise strategies. The IOA Board of Directors is a testament to how committed employees who take initiative can grow into leadership roles.
Filter by:
Executive Leadership
North Florida Division
South Florida Division
Eastern Division
Western Division
Employee Benefits Services
Personal Lines
Executive Leadership
-
Heath Ritenour
Chairman & CEO, IOA Group -
Heath is closing in on three decades of experience in the insurance industry, all forged here at IOA. He has continued to fulfill his calling as the second-generation steward of IOA for the post 17 years.
-
Jeff Lagos
CEO, Insurance Office of America -
Jeff has been an instrumental part of IOA’s remarkable organic growth. His deep expertise and commitment has helped propel IOA into the USA’s top 25 independent, privately owned brokerages.
-
Rob Motley
President, Insurance Office of America -
Rob has dedicated himself to modeling the way of servant leadership by serving others in an insurance career that spans over three decades. His leadership has been instrumental in delivering unique risk management solutions like IOA’s RiskScore®.
-
Chip Meyers
Chief Financial Officer, Insurance Office of America -
Chip plays a crucial role in steering IOA’s financial strategy and integrity as he leads IOA’s finance and accounting operational endeavors. He has extensive experience in the insurance, real estate, and legal services industries.
-
Greg Masters
Chief Financial Officer, IOA Group -
Greg’s extensive experience spans top-tier accounting in a number of industries. He plays a vital role in his financial guidance of IOA Group and its many subsidiary entities.
-
Bob Peters
Chief Operating Officer -
Bob’s vast industry experience and operational leadership allows IOA to excel at operational innovation, seamless client experiences, and efficient growth. His philosophy is rooted in empowering teams, performance measurement, and accountability.
-
John Woods
Chief Information Officer -
John’s remarkable technical prowess and ability to drive positive change to address critical operational needs has empowered IOA to leverage data and insights to enhance our performance and customer outcomes.
-
John Tenuto
Executive Vice President, Enterprise Services -
John brings four decades of insurance expertise to his leadership role. He is a thought leader, industry educator, and regular speaker at loss prevention and risk management seminars.
-
April Chan
Executive Vice President, Field Operations -
April’s unique leadership style is distinguished by her capacity to solve complex challenges and commitment to fostering a collaborative and high-performing team culture.
-
Danny Anderson
Executive Vice President -
Danny brings a wealth of industry leadership experience in client-facing production and a passion for recruiting along with playing an integral role in the company’s strategic carrier relations efforts.
-
Jon Thurman
Executive Vice President -
Jon’s unique thinking, business acumen, and deep experience make him a valued part of our leadership team, helping to shape and guide our path forward.
North Florida Division
-
Nathan Brainard
Division President, North Florida -
Nathan has over 20 years of experience in the insurance industry, specializing in risk management plans for contractors. He prides himself on his consultative, client-centered approach.
-
Keith Tanner
Regional President -
As a leader at IOA for over 15 years, Keith Tanner drives strategic risk management, helping businesses reduce costs and gain control over their financial future. He partners with executives to turn risk into opportunity, leveraging innovative insurance solutions and IOA’s expert resources to deliver long-term value.
-
Bruce Johnson
Regional President -
Bruce is a seasoned insurance professional with over three decades of experience as a trusted advocate for clients in the commercial real estate, construction, development, and nonprofit sectors.
-
Heyward Burnet
Regional President -
Heyward is renowned for his expertise in workers compensation, emphasizing best practices in hiring, onboarding, safety culture development, and claims management.
-
Darrell Evans
Vice President of Operations -
South Florida Division
-
Mike Hasner
Division President, South Florida -
Mike has over 30 years of industry experience managing a diverse book of business with clients across the United States. His strength is negotiating complex insurance solutions in a variety of sectors.
-
Bob Lopker
Regional President -
Bob is a seasoned insurance veteran with over a decade of experience in providing not only exceptional leadership but also expert risk management and insurance solutions to his clients.
-
Tara McKay
Assistant Vice President of Operations -
Eastern Division
-
Michael Coleman
Division President -
Mike honed his skills in negotiation and ethical business practices in law firms before joining the insurance industry. He has since focused on risk management services for the construction and development firms.
-
Mike Caffrey
Regional President -
Mike has earned our Partner of the Year award twice and advises our board on real estate, hospitality, and club insurance. His work has involved placing coverage for over 50,000 hotel rooms across all major brands.
-
Andrew Cruse
Regional President -
Andrew boasts deep experience in various industries, but his focus is on transportation. Risk & Insurance named him a Power Broker Rising Star in 2021.
-
Andy Lott
Regional President -
Andy helped to found and grow IOA’s Birmingham office and has earned Branch of the Year twice. He is a RiskScore steward, using this innovative process to craft customized insurance solutions.
-
Richard Leonard
Sr. Vice President of Operations -
Western Division
-
Paul Sullivan
Division President -
Paul has played a key role in the rapid expansion of IOA’s western division. He draws on over two decades of insurance experience to help businesses grow by developing customized risk management plans.
-
Jon Valois
Regional President -
Jon has over three decades of insurance experience. He has deep industry expertise and has been recognized for his exceptional leadership and contributions to IOA.
-
Alex Tokar
Sr. Vice President of Operations -
Employee Benefits Services
-
Lisa Quintero
Sr. Vice President, Operations -
Lisa’s leadership drives innovation in our Employee Benefits Division by fostering a culture of continuous improvement and client-centered thinking.
-
Amy Leonard
National Managing Partner -
Personal Lines
-
DyQuan Dye
Managing Partner -
DyQuan has exceptional skills in building and nurturing relationships with clients and stakeholders. He leads IOA’s strategic sales initiatives for both personal lines and select business while ensuring the continued satisfaction of IOA’s valued clients and partners.
Get the latest insights
Read our industry expert’s latest thoughts. We provide specific market outlooks, practical guides, updates on market trends, advice on risk management and much more. Each informative piece offers straightforward guidance in a complex insurance landscape.