Lisa Pacillo brings more than 20 years of insurance industry experience to Insurance Office of America (IOA), where she works with individuals, families, and businesses to develop coverage strategies tailored to their unique needs and goals. She joined IOA in 2026 following the acquisition of All Risk Insurance Group, where she built long-standing client relationships through responsive service and practical guidance.

Lisa’s experience spans a wide range of personal insurance solutions. By taking the time to understand each client’s priorities and exposures, she helps identify coverage options that balance protection, cost, and long-term objectives. Her knowledge of multiple insurance markets helps simplify the decision-making process and gives clients confidence in their coverage choices.

Known for her hands-on approach, Lisa serves as a trusted resource throughout the insurance lifecycle, from policy reviews and renewals to coverage changes and claims-related support. She believes strong client relationships are built on trust, integrity, and consistent service.

As part of IOA, Lisa combines personalized attention with access to the resources, carrier relationships, and expertise of one of the nation’s largest independent insurance brokerages. This enables her to deliver customized insurance solutions while remaining a dedicated point of contact for her clients.

Lisa earned her bachelor’s degree from the State University of New York at Brockport (SUNY Brockport) and remains committed to staying informed on industry trends and evolving risk considerations to better serve her clients.